Return Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy. Start Return

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Start Return

RETURN PROCESS

To return an item, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Heavyweight Armor

Attn: Returns

58757 Van Dyke Rd

P.O. BOX 480

Washington, MI 48094-9998

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Start your return here Start Return

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Items that are worn
  • Items not in original condition
  • Items without tags
  • Final sale items
  • Returned after 15 days

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right. Please note that we are not responsible for reimbursement for any damages caused by the shipping carrier. 

 Please Note

  • Items must be returned or exchanged within 15 days of the item(s) being received
  • Items purchased during a Pre-sale or Pre-order must wait until the item is received before a return can be processed
  • Orders cannot be canceled once placed

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

hwarmor@heavyweighttwi.com

 

Last updated April 01, 2023